Everyone should have an equal opportunity to access high quality care and support to meet their individual needs and people should not be disadvantaged due to their background, culture or community.
Workers need to be sensitive to people's needs and have the confidence to discuss individuals' differences to find out how they can best offer care and support.
CQC say there's growing evidence that equality and human rights for people using services and staff needs to play a central role in improving the quality of care. explores how care providers can put equality and human rights at the heart of improvement work.
Our resources support you to develop awareness of the standards on equality and diversity to allow you and your team develop an inclusive and confident approach to diversity.
Learning resource: 'Confident with difference'
Are your workers confident in having conversations about ability and disability; cultural identity and customs; sexual orientation or gender identity; religion or faith; and relationships and support? Would they feel awkward or be afraid of saying the wrong thing or causing offence?
Do they understand how people's background, culture and community can influence their past experiences, future aspirations, relationships and their care and support needs, as well as potentially their expectations, or reservations, about accessing care and support?
'Confident with difference' is a series of five short films and activities to support you and your team to consider how well you currently embrace diversity and what you could do to improve. It consists of five short films with supporting activities; four are for managers and leaders to use with their teams and one film's aimed specifically at managers and organisation leaders.
Access 'Confident with difference'
Safe to be me
produced by Age UK in partnership with Opening Doors London, helps managers and workers understand how to support older people who are lesbian, gay, bisexual or transgender (LGBT) and helps training providers ensure courses include discussions and scenarios relating to the needs of people who are LGBT.
Manor Community have developed a to help providers supporting people of working age to improve LGBT+ inclusivity for staff members and people drawing on their care and support.
Moving Up is a leadership programme aimed at black, Asian and minority ethnic leaders wanting to take the next step in their learning and development. It supports managers who have the desire and drive to progress in their career, but are facing blockages and resistance preventing them from doing so.
Find out more about Moving Up.